Most Frequently Asked Questions
Pre Purchase Support
There are many different types of scanners available in the market. Some document scanners incorporate a glass flatbed with an integrated automatic document feeder, known as an ADF, these are generally larger, than those sometimes found on copiers or all-purpose printers. The larger the hoper on the ADF, then usually the faster the feeder. Scans are made at high speed, perhaps 20 to 150 pages per minute, often in greyscale, although many scanners do support colour.
The scanning or digitising of paper documents for storage requires different types of document scanners for different user needs. While documents can be scanned on general purpose scanners, it is more efficiently performed on dedicated document scanners. PROSCAN offers a range of different scanning equipment to meet the different needs of individuals and user groups.
When scanning large quantities of documents, speed and paper-handling is very important, but be mindful that resolution is not sacrificed for speed alone. Good resolution is also very important for the reproduction of high clarity pictures and images. There is scanner software available to capture the best, quality images and these images can be edited and integrated with document management solutions.
Many scanners can scan both sides of double-sided originals (duplex operation). Sophisticated document scanners have firmware or software that cleans up scans of text as they are produced, eliminating accidental marks and sharpening text and images. Files created are then easily compressed.
The resolution used is usually from 150 to 300 dpi, but can be greater depending on the type of scanner, for instance in the case of graphic scanners, this produces images of text good enough to read and for optical character recognition (OCR), without the higher demands on storage space required by higher-resolution images. Document scans are often processed using OCR technology to create editable and searchable files. Most scanners use ISIS or TWAIN device drivers to scan documents into TIFF format so that the scanned pages can be fed into a document management system that will handle the archiving and retrieval of the scanned pages.
While paper feeding and scanning can be done automatically and quickly, preparation of documents is still necessary. Preparation involves manually inspecting the papers to be scanned and making sure that they are in order, unfolded, without staples or anything else that might jam the scanner.
Please feel free to browse from our over 100 different listed document scanners available to meet all of your scanning needs. Whether you are looking for an A3 Scanner , Wide Format Scanner or a Portable Document Scanner, our scanners are able to scan from the smallest sized item such as a business card to credit cards, A4 and A3 sized documents, to continuous paper feeds of up to three metres, from LAN and Ethernet, portable, wide format, books, graphic and film for all your photographic and every scanning need.
Try our scanner finder tool to help you select a model based upon your requirements. We do recommend that you use our scanner finder to help you in the process of finding the best scanner for you. The scanner finder is a powerful search tool which will take the headache out of finding the most suitable scanner for your professional and private needs. It also makes it easier to compare different models of scanners. Our friendly sales team are also available to take your calls if you would prefer to discuss your requirements further. You can also call us today for an obligation free quote.
Please call our helpful, friendly sales team today to help you make the right choice.Close
- Double sided scanning in 1 pass
Our True Duplex document scanners will scan both sides of the page at once without having to turn the page over. That’s faster, quieter & more reliable than the 3 pass ‘auto reverse duplexing’. With a true duplex scanner, you can scan everything in duplex at full speed. If there is text on the back page, you’ve got it. If the back page is blank it can be automatically deleted.
- Specialised software
A quality document scanner includes capture software to automatically enhance & clean up images, improving legibility, greatly reducing file sizes and much more.
Our entry level scanners will scan 20 to 30 ppm in true duplex colour. Our flagship Fujitsu fi-5950 scanner will scan in colour at 135 ppm / 270 images per minute.
- Compact size
Some customers require a scanner at enquiry counters where space is at a premium. Others require a portable USB powered scanning solution.
- Larger capacity
Most document scanners have a 50 page capacity, but several models have document feeders of 100, 200 or even 500 pages.
- Better paper handling
A quality document scanner will handle a wider range of paper, with fewer paper jams or double feeds. For example, on the Avision AV320 you can mix different paper sizes and weight, e.g. delivery dockets, invoices and cheques. It will even scan photos, ID cards and business cards. A more versatile scanner means less frustration, less document preparation time which means increased productivity.
- Higher duty cycle
Dedicated document scanners are designed to handle a larger volume of scanning. Even the AV176U scanner is rated at 1,000 pages/day and our production models will handle 100,000 pages/day.
Confidential documents can be scanned at your desk instead of using a shared device. Some of our security conscious customers pre-configure scanning to go to a secure document management system, to prevent unwanted dissemination of documents. Most of our scanners also feature ultrasonic detection to warn you in case of double feed, making sure a page isn’t missing from the final scan.
Documents often require preparation (e.g. unfolding, removing staples). Others need to be kept in a specific order. It’s much easier to do this without interruption at your own work space, especially when larger batches are involved.
Please do contact our friendly PROSCAN team for advice in selecting the best scanner option for you!Close
- Double sided scanning in 1 pass
Right click on the desired button you would like to perform the duplex function. The button properties are now displayed. Tick the Duplex option and then click OK.
Right Click one of the buttons (1-9).
Open button manager and Right click on the desired button (buttons 1-9). Button properties is now displayed, click the “more settings” Tab and check the box labelled "Continue to scan next batch from the document feeder" click OK to save settings. Use this mode if you wish to scan a large batch of documents and want to save in one single file. Please ensure you are using the latest version of button manager. This can be downloaded from ftp.proscan.com.au
Your scanner may have some dust on the glass or calibration strip, please refer to your user manual for cleaning instructions. The recommended cleaning product to use is isopropyl alcohol (available from your local chemist) and a lint free cloth.Close
The 'Pick Pads' and 'Feed Rollers' on all scanners are designed to wear with use and will require periodic replacement. When your scanner begins to double-feed or jam, the second thing to check (after cleanliness) is the state of the Pad and Roller. If they are worn, you will have feed problems with your scanner. You can purchase pads and rollers directly from Proscan NZ by sending an order to email@example.com as well as quoting the scanner model and serial number.Close
Please check that your scanner is securely connected to a USB port and that the scanner is powered on. Some scanners also have locking mechanisms for transport purposes. Please ensure that the lock is set to the unlocked position.
Please ensure that you have registered your SilverFast software. You will need your software serial number to complete registration, please click here.
Once registered, you will be able to download the latest version of SilverFast applicable to your scanner model and operating system. In most cases, installing the latest update will resolve the connectivity issue.Close